IT Systems Support - Managed Services
Core
Advanced IT systems support and project delivery for multiple Managed Service Provider (MSP) customer environments, focusing on infrastructure, networking, and cloud initiatives.
Role type
Senior Managed Services Systems Administrator
Builds
Production IT infrastructure, network configurations, and cloud solutions for diverse client environments
Domain
IT Infrastructure / Managed Services / Cloud
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Active Directory management, Group Policy design, Azure infrastructure, network troubleshooting, endpoint security, VoIP/UCaaS, project ownership, ticket management, root-cause analysis
Preferred skills
Unix-like distributions, enterprise wireless management, site-to-site VPN configuration
Technologies
Active Directory, Azure, Cloud, Flow, IAM, macOS, Microsoft 365, Microsoft Intune, NAT, Network, RBAC, Security, Unix, Windows, Office 365, VPN
Responsibilities
Own complex service tickets from diagnosis to resolution, execute technical projects like migrations and upgrades, perform root-cause analysis, manage multiple tickets and projects while meeting SLAs, communicate directly with customers about technical issues and project status, maintain technical documentation and configurations
Seniority
Senior, hands-on IC