IT Infra Support Engineer
Core
End user computing engineer managing Windows environments, Azure VDI, Intune, and network infrastructure to ensure high customer satisfaction.
Role type
Senior IC IT Infrastructure Support Engineer
Builds
End-user computing services, hardware/software asset management, and IT operations
Domain
Enterprise IT Infrastructure, Cloud (Azure), End-User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows environment management, Azure VDI, Intune, IT asset management, network infrastructure, Video Conferencing System administration, Windows image deployment, ITIL framework, MS application deployment, Active Directory, DNS, DHCP, SCCM, Microsoft MCC, Cisco VC systems administration
Preferred skills
Networking concepts (TCP/IP, VLANs), Windows Server (2016/2019), Linux/Ubuntu servers, ServiceNow ITSM/ITOM discovery, Software Asset management
Technologies
Windows, Azure, Intune, Autopilot, SCCM, Microsoft MCC, Cisco VC, ServiceNow, Active Directory, DNS, DHCP
Responsibilities
Lead day-to-day IT operations and infrastructure services support, manage hardware and software asset management, act as escalation point for EUC tasks including laptop/desktop installation and troubleshooting, deploy and migrate operating systems and MS applications
Seniority
Senior, hands-on IC