Escalations Engineer
Core
Resolve complex technical engineering issues across network and systems infrastructure, driving escalations to resolution and performing client onboarding assessments.
Role type
Senior Escalations Engineer (Infrastructure)
Builds
Secure, compliant technology solutions for regulated industries
Domain
IT Services / Managed Services Provider
Deliverable
client delivery
Required skills
Windows Server administration, Active Directory management, virtualization troubleshooting (Hyper-V, VMware), network infrastructure design (LAN/WAN, VLANs, firewalls), project management, stakeholder communication, security design principles
Preferred skills
VDI/session-based desktop solutions (Citrix, Microsoft RDS), VoIP platform administration, cloud infrastructure design (Azure, AWS, Microsoft 365 Business Intune)
Technologies
AWS, Active Directory, Azure, Citrix, Cloud, Hyper-V, LAN, Microsoft 365, Network, Security, VMware, Windows, Office 365, DevOps
Responsibilities
Resolve a wide range of technical engineering issues by collaborating with teammates, vendors, and clients; own engineering escalations end to end; serve as the first technical point of contact for prospective clients by performing network and systems engineering assessments; coordinate and deliver the technical onboarding of new clients; support ongoing technical initiatives and research and development efforts
Seniority
Senior, hands-on IC