MSP Tier 2 Tech - Microsoft 365, Networking
Core
Escalated Tier 2 technical support for MSP clients, focusing on complex network, server, and Microsoft 365 issues.
Role type
Senior IC MSP Tier 2 Systems Engineer
Builds
Stable IT infrastructure and resolved client incidents for small-to-mid-sized businesses
Domain
Managed Services Provider (MSP), Networking, Cloud Infrastructure
Deliverable
client delivery
Required skills
VLANs, routing, firewall support, VPN connectivity, server hardware support, Windows Server administration, data backup and recovery, Active Directory, Microsoft 365 administration, DNS, DHCP, NAT, PowerShell scripting, wireless technology design and troubleshooting
Preferred skills
Power Automate, Graph API, webhooks, ConnectWise Manage, NinjaOne RMM, Datto, N-able, Kaseya
Technologies
API, Active Directory, Dart, Firewall, Hardware Support, Microsoft 365, NAT, Network, PowerShell, Security, SharePoint, VPN, Windows, Office 365, Backbone
Responsibilities
Troubleshoot network issues end to end including DNS, DHCP, NAT, firewall rules, VLANs, routing, and VPN tunnels; Administer and maintain Microsoft 365 environments across Entra ID, Exchange Online, Teams, SharePoint, Intune, and Conditional Access; Support Windows Server infrastructure including Active Directory, Group Policy, DNS, DHCP, file services, RDS, and virtualization hosts; Manage backup and disaster recovery processes; Deploy, migrate, and maintain firewalls, switches, wireless systems, and VPN infrastructure; Lead onboarding, migrations, VOIP cutovers, and hardware refresh projects; Coach and mentor Tier 1 team; Partner with sales team to scope projects and estimate effort; Work directly with clients to diagnose issues and translate technical concepts into plain language; Advise clients on hardware, software, and network changes during new technology rollouts
Seniority
Senior, hands-on IC