Technicien support informatique – N1/N2
Core
Provide Level 1 and 2 technical support to global end-users, resolving incidents and service requests via ticketing, phone, and Teams.
Role type
IT Support Technician (Level 1/2)
Builds
IT service stability and user productivity
Domain
IT Operations / Global Support
Deliverable
client delivery
Required skills
Microsoft 365, Windows and Mac OS, network basics, ticketing tools (Freshservice/Atera), device management (Intune/Kandji)
Preferred skills
Entra ID (Azure AD), international environment experience
Technologies
Freshservice, Atera, Intune, Kandji, Iru, Microsoft 365, Windows, Mac
Responsibilities
Diagnose and resolve hardware, software, and network incidents; manage user accounts and access rights; deploy and maintain workstations; document procedures and resolutions; escalate complex issues.
Seniority
Mid-level, hands-on IC
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