Service Desk Engineer
Core
First point of contact for technical inquiries, delivering 1st and 2nd level support for digital workplace environments and applications, including handling security-related incidents as part of a 24/7 SOC team.
Role type
IT Support Engineer (Service Desk)
Builds
Supports core business users' digital workplace environments and essential applications.
Domain
Financial Services / IT Operations
Deliverable
client delivery
Required skills
IT support, Microsoft technologies (Windows, Defender, Intune, Office 365, Azure, Exchange), hardware/software installation and configuration, incident diagnosis and resolution, asset management, vendor liaison
Preferred skills
Experience with 24/7 SOC operations, flexible availability for out-of-hours support
Technologies
Windows, Defender, Intune, Office 365, Azure, Exchange, MS 365, AD
Responsibilities
Maintain essential infrastructure (networks, laptops, telephone systems); Diagnose and resolve IT incidents, requests, tasks, and problems; Installation, configuration, and maintenance of hardware and software; Work with Technology Operations team to support normal operations and make changes/upgrades; Document standards and procedures to facilitate troubleshooting; Software and Hardware Asset management; Manage tickets/incidents to meet SLAs; Liaise with IT vendors
Seniority
Individual Contributor