IT Support Engineer – L1/L2
Core
Provide first and second-level technical support to end users worldwide via ticketing, phone, and Teams, resolving hardware, software, and network incidents.
Role type
IT Support Engineer (L1/L2)
Builds
IT service stability and user productivity
Domain
Global IT Operations / Helpdesk
Deliverable
client delivery
Required skills
Windows and Mac OS support, Microsoft 365 administration, Entra ID (Azure AD) management, Intune and Kandji usage, ticketing system proficiency, hardware and network troubleshooting
Preferred skills
Mobile device management, IT asset lifecycle management, knowledge base documentation
Technologies
Windows, Mac, Microsoft 365, Entra ID, Intune, Kandji, Ticketing systems
Responsibilities
Diagnose and resolve hardware, software, and network incidents; manage user accounts and access rights; prepare and configure workstations; document procedures and contribute to the knowledge base; escalate complex issues to higher support levels.
Seniority
Mid-level, hands-on IC
