Help Desk Engineer
Core
Provide technical support and maintain IT operations for internal teams in a logistics environment.
Role type
Help Desk Engineer
Builds
Internal IT support services
Domain
Logistics / IT Support
Deliverable
client delivery
Required skills
Windows Server, macOS, Linux, Active Directory, GPO, TCP/IP, LAN/WAN, DNS, VPN, firewall troubleshooting, hardware diagnostics, ticketing systems
Preferred skills
networking fundamentals, root cause analysis
Technologies
Active Directory, Windows, macOS, Linux, TCP/IP, LAN, WAN, DNS, VPN, firewalls
Responsibilities
Respond to help desk inquiries and manage support tickets, diagnose and resolve hardware problems, provide technical support for multiple operating systems, troubleshoot software issues, investigate and fix network connectivity issues, administer Active Directory accounts and GPOs, manage device updates and hardware swaps
