IT Support Associate I
Core
Early-career technician delivering first-level support for hardware, software, and network issues while supporting routine maintenance and operational processes.
Role type
First-level IT Support Technician
Builds
Operational effectiveness of branch hardware, software solutions, and automated productivity tools
Domain
Logistics and Supply Chain IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, software troubleshooting, network troubleshooting, OS maintenance, ticketing system logging, procurement support, vendor collaboration, inventory management, data backup and security, PowerShell, TCP/IP networking, Windows 11
Preferred skills
PC building, CompTIA certification, Cisco certification, Microsoft certification, VMware certification, Linux certification, Exchange, SharePoint
Technologies
Windows 11, PowerShell, TCP/IP, Office, Exchange, SharePoint
Responsibilities
Provide first-level technical support for hardware, software, and network issues; assist in system updates, patching, and basic configuration; manage hardware inventory, ordering, setup, and retirement; document technical solutions and contribute to the knowledge base; support procurement processes and vendor interactions; troubleshoot software issues and manage data backup and security; build and develop solutions to drive operational efficiencies.
Seniority
Entry-level, hands-on IC
