Field Support Porto
Core
Resolving daily hardware, software, and network issues for on-site teams to ensure seamless operations.
Role type
Field Support Specialist
Builds
Maintains and updates on-site IT systems and equipment
Domain
IT Services / On-site Technical Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Network troubleshooting, Operating systems (Windows, macOS, Linux), Basic networking (TCP/IP, VPNs, DNS), Ticketing systems (ServiceNow, JIRA), Root cause analysis
Preferred skills
Analytical thinking, Time management, English proficiency
Technologies
Windows, macOS, Linux, ServiceNow, JIRA
Responsibilities
Diagnosing and troubleshooting hardware, software, and network issues; Setting up new equipment and updating existing systems; Educating staff on technology usage; Keeping detailed records of issues and updates; Interacting with internal teams and external clients; Identifying risks and implementing preventive measures
Seniority
Individual Contributor
