Expert Special Client Care DACH (m/w/d)
Core
Manage individual requests and coordinate tailored solutions for key clients in the spare parts distribution industry.
Role type
Senior Customer Care Specialist (Key Accounts)
Builds
Customer service solutions and communication for key accounts
Domain
Industrial spare parts distribution
Deliverable
client delivery
Required skills
Customer relationship management, ERP systems (SAP, Navision), CRM systems (Salesforce, MS-CRM), Analysis and reporting tools (Qlik, Tableau, Power BI), Invoice and credit note processing, Manufacturer training coordination
Preferred skills
French (very good), English (good), Additional foreign languages
Responsibilities
Handle individual customer inquiries, Coordinate tailored solutions for key clients, Analyze customer feedback, Manage communication with customers, Process warranty claims, Handle invoicing and credit notes, Conduct manufacturer training
Seniority
Mid-level, hands-on IC