Customer Support Senior Representative for Strategic Accounts (English Speaking)
Core
Coordinate end-to-end order management for strategic accounts across the EMEA region, managing sales orders, RFIs/RFQs, and ensuring timely delivery.
Role type
Senior Customer Support Representative for Strategic Accounts
Builds
Operational excellence and high customer satisfaction for strategic accounts
Domain
Industrial manufacturing / Supply chain
Required skills
Order management, ERP systems (SAP/Oracle), RFI/RFQ processing, Cross-functional coordination, Business compliance, Data analysis (Excel/BI)
Preferred skills
Project management, Lean methodology, Additional European languages (Norwegian/Portuguese)
Technologies
SAP, Oracle, Excel, BI tools
Responsibilities
Manage full order lifecycle from sales order to delivery; Qualify RFIs and RFQs for tender processes; Coordinate with CSOs, application engineers, and supply chain; Act as main point of contact for stakeholders; Ensure business continuity and process improvement; Resolve internal issues and escalations; Support tenders and ad-hoc reports.
Seniority
Senior, 3–5 years experience