Customer Service Representative 2
Core
First point of contact for customer and internal service requests, triaging and tracking inquiries for spare parts, RMAs, pricing, and quotations.
Role type
Customer Service Representative
Builds
Accurate service records, quotes, and RMA authorizations for semiconductor equipment customers
Domain
Semiconductor manufacturing and equipment support
Deliverable
client delivery
Required skills
Request triage, CRM/ERP system management, RMA processing, quote preparation, cross-functional coordination, documentation accuracy
Preferred skills
Associate degree in Business or Supply Chain, relevant experience
Technologies
CRM, ERP, ticketing systems
Responsibilities
Review and triage support inbox requests, process spare parts and RMA requests, prepare commercial quotations, maintain accurate system records, coordinate with internal teams for fulfillment
Seniority
Individual Contributor