IT Support Technician - Windows/AD, PoS
Core
Provide first- and second-tier technical support for restaurant and bakery locations, optimizing business-supporting systems and resolving hardware/software issues.
Role type
IT Support Technician (Tier 1/2)
Builds
Optimized business-supporting systems for restaurant and bakery locations
Domain
Hospitality / IT Infrastructure
Required skills
Active Directory management, Windows troubleshooting, hardware support, software installation and upgrades, system configuration, preventive maintenance, user account creation, documentation
Preferred skills
Creative problem-solving, resourcefulness, strategic technology understanding
Technologies
Active Directory, Windows
Responsibilities
Troubleshoot technical issues using methodical approaches; perform hands-on and remote support for hardware and software; conduct preventive maintenance on workstations, laptops, and peripherals; coordinate warranty repairs with vendors; create and manage domain accounts and email mailboxes; image and configure workstations for new users; document problem-solving processes in the solutions database.
Seniority
Mid-level, hands-on IC