Application Support Engineer
Core
Investigate and resolve production issues in a cloud-based SaaS environment, acting as the bridge between code and users.
Role type
Application Support Engineer
Builds
Cloud-based SaaS platform for automated business decisions
Domain
AI / SaaS / Cloud Infrastructure
Deliverable
client delivery
Required skills
Troubleshooting complex system issues, Azure log analysis, SQL data validation, LLM configuration tuning, API integration troubleshooting, Zendesk case management, Incident-to-bug report conversion
Preferred skills
Enterprise application support, Financial workflow experience, Technical support process improvement
Technologies
Azure, SQL, REST APIs, Zendesk, LLMs
Responsibilities
Investigate and resolve production issues in a cloud-based SaaS environment; Harness Azure logs and monitoring tools to decode system behavior; Work with SQL to validate data and trace issues; Configure and tune LLM configurations; Troubleshoot API-based integrations; Manage the support case lifecycle in Zendesk; Turn incidents into actionable bug reports and collaborate with developers; Improve support routines and documentation
Seniority
Mid-level, hands-on IC