Customer Success Team Lead (Long Tail)
Core
Lead a team of 5 Customer Success Specialists to drive Net Revenue Retention (NRR) and prevent churn for Tier 3 B2B SaaS accounts.
Role type
Senior Customer Success Team Lead
Builds
Retention strategies and proactive customer success processes for Tier 3 segment
Domain
B2B SaaS
Required skills
Team leadership, churn prevention strategy, data-driven retention, process optimization, stakeholder collaboration, analytical skills (via careerplan.io/jobs/2db9697d-359c-4252-9a95-e3df3f547d6d-customer-success-team-lead-long-tail-at-amenitiz)
Preferred skills
Experience with Tier 3 accounts, change management
Technologies
N/A
Responsibilities
Lead, coach, and develop a team of 5 Customer Success Specialists; Drive transformation from reactive to proactive churn prevention; Own and drive NRR targets for Tier 3 segment; Monitor customer health signals to manage account risk; Conduct 1:1s, performance reviews, and coaching; Support customer conversations; Design and optimize scalable CS processes; Partner with Revenue Operations; Establish operational standards and escalation paths.
Seniority
Senior, hands-on IC with people management
