Manager, Account Management
Core
Lead and scale a team of Account Managers to drive retention and expansion for a B2B SaaS platform.
Role type
Manager, Account Management
Builds
Retention and expansion revenue for an AI-native employee management platform
Domain
B2B SaaS / HR Tech
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B account management, team leadership, coaching, forecasting, process building, stakeholder management
Preferred skills
scaling account management functions, designing quota frameworks, managing early-stage startup accounts
Technologies
Salesforce, Metabase, Pylon, Linear
Responsibilities
Own team-level retention and expansion targets; recruit, hire, and ramp new Account Managers; run coaching cadence (deal reviews, call shadowing, QBR prep); maintain forecasting rigor; partner with RevOps/Sales to refine segmentation and health-scoring; spot systemic churn patterns; document SOPs and processes; design motions for early-stage accounts; collaborate with Support/Product/Engineering on complex issues.
Seniority
Manager, hands-on IC
