IT Help Desk Technician with experience
Core
Provide end-user IT support via phone, email, and on-site for workstations, laptops, servers, and peripherals in a Managed Service Provider environment.
Role type
IT Help Desk Technician
Builds
IT support services for local and remote clients
Domain
Managed Service Provider (MSP)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Windows 10/11 support, Active Directory, Hyper-V virtualization, ticketing system management, workstation deployment, troubleshooting hardware/software
Preferred skills
Windows Server 2016-2022 administration, MS Office Suite expertise, MSP environment experience, leadership/mentorship
Technologies
Hyper-V, Microsoft 365, Network, VPN, Windows, Office 365, Active Directory
Responsibilities
Deliver end-user IT support via phone, email, and on-site; troubleshoot workstations, laptops, printers, servers, Wi-Fi, and VPN; execute workstation deployments; manage inventory, licenses, and system backups; document internal processes; log time in ticketing systems; manage project timelines.
Seniority
Mid-level, hands-on IC