Tier 2 IT Technician - Microsoft 365, Cybersecurity
Core
Provide Tier 2+ IT support for desktops, servers, networks, and cloud environments for small and medium-sized businesses.
Role type
Tier 2 IT Technician (MSP)
Builds
IT support services and cybersecurity solutions for clients
Domain
Managed IT Services / Cybersecurity
Deliverable
client delivery
Required skills
Microsoft 365 administration, Windows Server management, networking (TCP/IP, DNS, VPNs, firewalls), troubleshooting, cybersecurity fundamentals, backup and disaster recovery, endpoint protection configuration
Preferred skills
Mac and Linux support
Technologies
Microsoft 365, Windows Server, Exchange Online, SharePoint, Teams, Office 365, Linux, Cloud, Network, Security
Responsibilities
Troubleshoot Windows and Mac computers, servers, printers, and network hardware; Administer Microsoft 365 services including Exchange Online, SharePoint, and Teams; Configure and maintain firewalls, VPNs, and endpoint protection tools; Support backups, business continuity, and disaster recovery processes; Maintain accurate technical documentation; Perform onsite client visits as needed