Remote Technical Support Analyst
Core
Provide IT assistance and resolve technical help tickets for internal applications, mobile devices, and hardware across Windows, Microsoft 365, and AV systems.
Role type
Technical Support Analyst
Builds
IT support services for internal applications, mobile devices, and hardware
Domain
IT Support / Enterprise Technology
Deliverable
client delivery
Required skills
Microsoft Office 365, Windows 10/11, Mobile Device Management (Intune, Apple Business Manager), ServiceNow, hardware deployment, remote troubleshooting, SLA management, root cause analysis
Preferred skills
CompTIA A+/Network+, Microsoft 365 Fundamentals, ITIL foundations, iOS/Android device management
Technologies
Android, iOS, Windows, Microsoft Intune, Apple Business Manager, ServiceNow, MS Teams, Beyond Trust, D365
Responsibilities
Address and track technical help tickets in ServiceNow; Provide IT assistance for Windows, Microsoft 365, Adobe, and internal applications; Independently research and implement solutions for technical challenges; Identify recurring technical problems and suggest root cause solutions; Deploy and maintain IT hardware including printers, scanners, mobile phones, and AV systems; Manage device inventories and supply room; Offer audio/visual setup for client meetings; Handle escalations from service desk tier 1; Act as regional point of contact for IT vendors
Seniority
Individual Contributor
