IS Application Support Specialist
Core
Provide first-level application and technical support for ERP systems and related business applications, alongside Level 1 hardware assistance for workstations and peripherals.
Role type
IS Application Support Specialist (Level 1)
Builds
Support for internal customers across the ERP environment and related business applications
Domain
Information Systems / Enterprise Resource Planning
Deliverable
client delivery
Required skills
troubleshooting, analytical thinking, customer service, documentation creation, issue triage, remote support, hardware setup, ticketing system usage, security permissions awareness, escalation procedures
Preferred skills
research technical issues, identify process improvements, adapt to new concepts quickly, work under pressure
Technologies
ERP, Microsoft Windows, Microsoft 365, Office 365, Mobile devices, Web technologies, Hardware peripherals
Responsibilities
Provide first-level application and technical support via phone, email, in-person, and remote channels; deliver Level 1 hardware support for workstations, monitors, printers, scanners, and mobile devices; log, prioritize, track, and document support incidents in a ticketing system; assist with problem identification, resolution testing, and post-resolution follow-up; create and maintain knowledge base articles, troubleshooting checklists, and technical documentation; escalate support requests to development teams and Team Leader; maintain department standards for attendance, coverage, and customer service
Seniority
Entry-level to Junior, hands-on IC
