IT Support Technician
Core
Resolve computer, printer, network, and phone issues for employees while administering virtualized Active Directory environments and supporting internal networks.
Role type
IT Support Technician
Builds
Internal IT infrastructure, user accounts, and network security policies
Domain
Industrial distribution / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory administration, Group Policy Objects (GPO), networking fundamentals (routing, switching, firewalls), ticketing systems, troubleshooting, problem-solving, virtualization technologies, IP phone and camera system configuration
Preferred skills
Scripting languages, Google Workspace, ERP system (Prophet 21) proficiency
Technologies
Active Directory, Prophet 21, DNS, IIS, DHCP, WUfB, VPN, IP phones, cameras
Responsibilities
Resolve computer, printer, network, and phone issues; administer virtualized Active Directory environment and supporting components (GPO, DNS, IIS, DHCP, WUfB, site replication); create and manage user accounts, permissions, and passwords; support, configure, maintain, and upgrade internal networks and firewalls; set up and manage VPN connections and policies; monitor and test network performance; configure, maintain, and troubleshoot IP phone and camera systems; help design, develop, implement, and maintain policies and procedures documentation; respond to service outages and system disruptions.
Seniority
Individual Contributor, mid-level
