Technical Owner – ITSM Platform (Halo)
Core
End-to-end technical ownership of the ITSM platform (Halo), including strategy, architecture, configuration, integrations, and operations.
Role type
Senior Technical Owner / Solution Architect
Builds
ITSM platform capabilities, automation workflows, and integrations for internal support teams
Domain
IT Service Management (ITSM), Enterprise SaaS, Nordic Media
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITSM platform ownership, solution architecture, REST APIs, workflow automation, incident/problem/change management, vendor management
Preferred skills
Halo ITSM experience, ITIL practices, SaaS administration, scripting
Technologies
Halo ITSM, REST APIs
Responsibilities
Define technical strategy and roadmap for Halo; design and implement integrations and automations; manage platform operations, upgrades, and troubleshooting; ensure security and compliance controls; collaborate with business and technical stakeholders.
Seniority
Senior, hands-on IC
