Software Engineer II - ServiceNow
Core
Develop and sustain ServiceNow applications, automations, and workflows while maintaining integrations with external systems.
Role type
Mid-level ServiceNow platform engineer
Builds
ITSM modules (Incident, Request, Change, Problem), Service Catalog, custom applications, and automated workflows
Domain
IT Service Management (ITSM) / Low-code platform development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow development, JavaScript, Business Rules, Client Scripts, Script Includes, GlideRecord, GlideAjax, Flow Designer, REST API consumption, ServiceNow data modeling, ITSM module configuration, platform security (roles, groups, ACLs), Update Sets, system log troubleshooting
Preferred skills
ServiceNow CSA or CAD certifications, Scripted REST APIs, Custom Applications, application scopes, Service Portal, Employee Center, HTML, CSS, Python, Now Assist or AI Agents
Technologies
ServiceNow, IntegrationHub, Spokes, Flow Designer, REST APIs, JavaScript, Python, HTML, CSS
Responsibilities
Develop and sustain ServiceNow applications, automations, and workflows; Maintain ServiceNow integrations with external systems using REST APIs and IntegrationHub/spokes; Investigate incidents and integration failures, identify root causes, and implement fixes; Document configurations, customizations, integrations, and technical decisions; Participate in code reviews and provide feedback according to team standards
Seniority
Mid-level, hands-on IC
