Enterprise Apps Support Specialist
Core
First-line support for Infor CloudSuite Distribution and related business applications, handling triage, issue resolution, and user guidance for order entry, purchasing, and inventory.
Role type
Enterprise Apps Support Specialist
Builds
Support for Infor CloudSuite Distribution, Infor ION, ROC Commerce, and related ERP modules
Domain
Enterprise Resource Planning (ERP) / Distribution Management
Deliverable
client delivery
Required skills
Application support, troubleshooting, queue management, user access administration, data upkeep, documentation, regression testing, environment validation, job monitoring, change management
Preferred skills
Functional support for order entry, purchasing, inventory, pricing, accounts receivable, accounts payable
Technologies
Infor CloudSuite Distribution, Infor ION, ROC Commerce, Akeneo, AWS, Microsoft 365, Excel, Office 365, Cloud API, CRM, Informer BI, Infor Data Lake, Phocas, Kodaris, Avalara, WPCRM, Infor Document Management, Infor TWL H5, Goodsync
Responsibilities
Triaging and resolving routine support issues for business applications; managing and closing support tickets; administering user access and security roles; providing functional guidance for order entry, purchasing, and inventory; performing routine data upkeep for product, customer, and vendor records; creating and updating user guides and training content; assisting with user onboarding; running regression test scripts and documenting issues; validating data refreshes in test environments; monitoring scheduled jobs and integration alerts; supporting go-live, patch, and upgrade activities; identifying recurring issues and sharing trends with leadership.
Seniority
Entry-level to Junior, hands-on IC