Help Desk Technician - Honolulu
Core
Provide Tier 1 technical support, hardware troubleshooting, and device deployment for enterprise users.
Role type
Help Desk Technician / Desktop Support Specialist
Builds
IT support services and technology deployments for enterprise clients
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Tier 1 troubleshooting, Microsoft 365 administration, hardware support, desktop/laptop troubleshooting, printer support, ticketing system usage, inventory management, device installation and configuration
Preferred skills
Desktop rollout experience, Microsoft 365 migration experience, hardware installation and asset control knowledge
Technologies
Microsoft 365, Windows, Office 365
Responsibilities
Act as the initial point of contact for technical support requests, Deliver Tier 1 troubleshooting for hardware, software, and basic network issues, Assist users with Microsoft 365 applications and account-related needs, Log, update, and track support cases in the ticketing platform, Install, configure, and deploy computers, peripherals, and related devices, Manage inventory, organize assets, and track equipment