Technical Account Manager
Core
Trusted advisor for a portfolio of small and mid-market clients, translating technical complexity into clear business strategy and commercial decisions.
Role type
Senior Technical Account Manager (Strategic Advisor)
Builds
Long-term trusted client relationships and strategic roadmaps
Domain
IT Managed Services (MSP), Cloud, Infrastructure, Security
Deliverable
client delivery
Required skills
Technical advisory, strategic planning, commercial acumen, stakeholder management, executive communication, solution design
Preferred skills
MSP experience, cloud expertise, security knowledge, C-suite engagement
Technologies
Cloud platforms, Infrastructure, Security tools
Responsibilities
Lead quarterly business reviews (QBRs) and roadmap planning sessions, translate technical recommendations into business outcomes, identify opportunities for security and infrastructure improvement, collaborate with engineering teams to deliver commitments, build long-term trusted client relationships
