Customer Success Associate
Core
Centralized resource enabling the Customer Success team to scale by owning core account maintenance, technical transitions, and operational tasks.
Role type
Customer Success Associate (Operations & Support)
Builds
Customer success organization efficiency and account stability
Domain
Healthcare AI / Radiology SaaS
Deliverable
dashboards & analysis
Required skills
Data analytics, CRM management, Technical account transition, Ticket triage, Process improvement, Internal tool fluency
Preferred skills
Healthcare experience, Radiology domain knowledge, Startup environment experience, Cross-sell identification, AI tool usage
Technologies
HubSpot, Zendesk, Linear, Orion, Europa, Microsoft Suite
Responsibilities
Own a portfolio of accounts as primary point of contact; Run technical account transitions end-to-end; Monitor client feedback to flag account risks; Coordinate technical support escalations; Partner on Strategic Business Review ROI data and analytics reports; Maintain CRM hygiene; Create visibility into systemic issues and recommend process improvements.