Payment Success Specialist – Activation
Core
Lead new payments customers through a strategic, white-glove onboarding journey to drive activation, adoption, and revenue growth.
Role type
Senior Customer Success Specialist (Payments Activation)
Builds
Payment processing workflows and merchant onboarding for SaaS/Fintech clients
Domain
Fintech / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer onboarding, activation strategy, payments technology expertise, change management, data-driven insights, cross-functional collaboration, consultative selling
Preferred skills
Stripe platform experience, merchant onboarding lifecycle knowledge, revenue acceleration track record
Technologies
Text-to-Pay workflows, Stripe, payment processing platforms
Responsibilities
Design and execute activation roadmaps for new customers, conduct strategic training calls, monitor post-activation processing volume, guide customers to meaningful volume thresholds, partner with Sales and Product teams
Seniority
Senior, hands-on IC