Customer Support Representative
Core
Resolve customer issues via chat, email, and phone while mastering product knowledge to solve problems.
Role type
Customer Support Representative
Builds
Customer support interactions across multiple channels
Domain
Customer Service / SaaS
Deliverable
client delivery
Required skills
multi-channel communication, product knowledge, ticket tracking, trend analysis, stakeholder advocacy, tech fluency, written and spoken empathy
Preferred skills
humor, organization, curiosity
Technologies
Zendesk, Intercom
Responsibilities
Answer customer questions via chat, email, and phone; learn and apply product knowledge to solve issues; track trends and log tickets; flag recurring issues and share feedback with the product team.
Seniority
Individual Contributor, 1+ years experience
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