Customer Relations Agent
Core
Provide phone, email, and web chat support to local business members, resolving queries and complaints with a focus on hospitality and problem-solving.
Role type
Junior Customer Relations Agent (Contact Center)
Builds
Financial platform for local businesses (payments, accounts, financing)
Domain
Fintech / Local Business Services
Deliverable
client delivery
Required skills
Phone communication, email communication, web chat support, problem-solving, complaint handling, note-taking, pattern recognition, product knowledge, coaching, feedback reception
Preferred skills
Customer service experience, hospitality experience, retail experience, contact center experience
Technologies
Internal CRM, communication tools
Responsibilities
Answer incoming calls, emails, and web chats; resolve member queries and complaints; escalate specialist issues; maintain accurate interaction records; identify and report recurring issues; undergo structured training and coaching; represent the brand with genuine care.
Seniority
Junior, entry-level with training