Experience Specialist, Colombia
Core
Serve as the first point of contact for customers and supported employees, responding to inquiries via phone, email, and chat to resolve issues efficiently.
Role type
Customer Support Specialist
Builds
Customer satisfaction metrics and positive service experiences
Domain
SaaS / Global Work Platform
Deliverable
client delivery
Required skills
Customer service, problem-solving, attention to detail, written and verbal communication, CRM tools familiarity
Preferred skills
B2B or SaaS experience, global customer experience, knowledge of customer satisfaction metrics