Product Support Specialist
Hybrid
Core
Providing customer support via email, chat, and phone to troubleshoot issues and guide users to solutions for SurveyMonkey's survey and form platform.
Role type
Customer Support Specialist
Builds
Customer satisfaction and successful product adoption
Domain
SaaS / Customer Experience
Deliverable
client delivery
Required skills
Troubleshooting, critical thinking, quick learning, written and spoken communication, adaptability
Responsibilities
Answering customer inquiries via email, chat, or phone; Troubleshooting product issues and guiding users to solutions; Collaborating with cross-functional teams to solve challenges; Identifying opportunities to automate repetitive tasks; Maintaining high customer engagement and satisfaction.