Senior Manager, Revenue Operations
Core
Lead the Revenue Operations and AI automations team to improve capabilities for customer-facing teams, driving operational efficiency and revenue growth through data analytics and AI tools.
Role type
Senior Manager, Revenue Operations (RevOps)
Builds
AI-assisted quality assurance and coaching tooling, call transcription, conversational intelligence on Amazon Connect Contact Lens, and automations to reduce manual work for managers.
Domain
Fintech / Revenue Operations / AI & Automation
Deliverable
production ML models
Required skills
Revenue Operations management, Salesforce CRM, data analytics, AI system building, sales funnel optimization, stakeholder management, team leadership, operational process improvement.
Preferred skills
Experience with Amazon Connect Contact Lens, conversational intelligence, AI-driven business outcomes.
Technologies
Salesforce, Amazon Connect Contact Lens, AI/ML frameworks
Responsibilities
Own the KPI suite, dashboards, and weekly performance reporting for Sales, Service, and Collections; act as product manager and builder on the RevOps roadmap; identify and prioritize initiatives that drive business value; execute operational efficiency gains across sales and contact-centre processes; lead a high-performing RevOps team while scaling the function.
Seniority
Senior Manager, hands-on IC with team leadership
