Senior Engagement Manager - Professional Services (d/f/m)
Core
Lead DACH pre-sales services by defining implementation approaches, scoping projects, and managing Statements of Work for SaaS customers.
Role type
Senior Engagement Manager (Professional Services)
Builds
Pre-sales engagement processes, scoping playbooks, and Statements of Work for complex SaaS implementations.
Domain
HR SaaS / Professional Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Pre-sales engagement, scoping and packaging, Statement of Work drafting, commercial estimation, stakeholder management, process building, cross-functional coordination, risk management, sales partnership, judgment and balance, assertiveness.
Preferred skills
Experience building repeatable playbooks, coaching sales teams, defining standard guidance, identifying recurring patterns.
Technologies
SaaS platforms, effort calculators, decision trees, templates.
Responsibilities
Lead complex Professional Services requests and discovery workshops; Recommend services packages and define scope/timelines/effort; Draft and approve Statements of Work; Act as primary PS-Sales partner for deal structuring; Advise on package exceptions and bespoke requirements; Ensure delivery readiness and manage pre-signature risks; Estimate effort and apply pricing guardrails; Balance customer needs with delivery capacity; Create standard guidance and coach Sales on scoping; Analyze deal data to improve the pre-sales operating model.
Seniority
Senior, hands-on IC
