Support Engineer
Core
L1 EUC Engineer providing support for end-user computing environments across macOS, Windows, and mobile platforms.
Role type
L1 End-User Computing (EUC) Support Engineer
Builds
IT operations support for end-user devices and software environments
Domain
IT Operations / End-User Computing
Deliverable
client delivery
Required skills
hardware troubleshooting, software installation, remote troubleshooting, MDM management, asset management, AV/VC system setup, patching and updates
Preferred skills
experience with Jamf, Intune, or Kandji, knowledge of Google Workspace and Microsoft 365, AV/VC deployment experience
Technologies
macOS, Windows, iOS, Android, Jamf, Intune, Kandji, Slack, Jira, G-Suite, O365, Polycom, Zoom, BlueJeans
Responsibilities
address user tickets related to hardware, software, and networking issues; ensure timely patching and software updates; conduct remote troubleshooting; set up and configure devices for new joiners; build software packages and manage devices via MDM; coordinate with L2/L3 teams; manage assets and inventory; share MIS reports
Seniority
Mid-level, hands-on IC