IT Analyst
Core
Front-line IT Support Analyst providing hands-on technical support for a distributed EMEA workforce, covering hardware, software, identity, and collaboration tools.
Role type
IT Support Analyst (Help Desk)
Builds
Stable IT operations for a global cybersecurity company's distributed employees
Domain
Cybersecurity / IT Operations
Required skills
Endpoint OS support (MacOS/Windows), Identity management (Okta/Entra), Endpoint management (Jamf/Iru/Intune), Ticketing systems (Jira), Collaboration tools (Google Workspace/Slack/Zoom), Hardware troubleshooting, Onboarding/offboarding logistics
Preferred skills
Hybrid/remote workforce support experience, Process improvement documentation, High-growth SaaS/cybersecurity company experience, CompTIA A+ or ITIL Foundation certification
Technologies
Jira, Okta, Entra, Jamf, Iru, Intune, Google Workspace, Slack, Zoom, MacOS, Windows
Responsibilities
Resolve incoming help desk tickets for hardware, software, and account access; Provide onsite support for hardware setup, network connectivity, and AV equipment; Administer identity tasks like password resets and MFA support; Support endpoint management including imaging and patch verification; Manage onboarding and offboarding logistics; Maintain accurate records for reporting and audit needs; Escalate complex issues to senior staff
Seniority
Mid-level, hands-on IC