Customer Support Specialist
Core
Provide high-quality support across a range of technology products and services, solving problems and delivering a positive customer experience.
Role type
Customer Support Specialist
Builds
Customer support operations across multiple channels
Domain
Technology / Customer Support
Deliverable
client delivery
Required skills
problem-solving, troubleshooting, written and verbal communication, organization, attention to detail
Preferred skills
experience with ticketing systems or SaaS platforms, ability to manage multiple priorities
Responsibilities
Deliver timely and professional customer support across multiple channels; Manage and progress customer cases in line with service standards and processes; Investigate and resolve Tier 1 and Tier 2 product, platform and access issues; Assist customers with product functionality, onboarding and general platform guidance; Maintain accurate customer records and case notes; Collaborate with internal teams to resolve customer issues effectively; Identify opportunities to improve support processes and knowledge resources