Customer Support Engineer I
Core
Provides technical support to customers by diagnosing and resolving software and hardware issues, ensuring customer satisfaction, and contributing to the development of support documentation and processes.
Role type
Customer Support Engineer I
Builds
Automotive retail platform (ARC, AEC, APC)
Domain
Automotive retail / SaaS
Deliverable
client delivery
Required skills
problem-solving, analytical skills, communication, proficiency in support tools, ability to work collaboratively
Responsibilities
Respond to customer inquiries via phone, email, or chat; Diagnose and troubleshoot software and hardware issues; Document customer interactions, issues, and resolutions in the support ticketing system; Collaborate with engineering and product teams to escalate and resolve complex technical problems; Develop and maintain support documentation, FAQs, and knowledge base articles