Customer Success Manager - German Market (Berlin)
Core
Build Lexroom's German customer base from the ground up, owning the full portfolio end-to-end with a focus on retention and proactive commercial growth.
Role type
Senior Customer Success Manager (Market Expansion)
Builds
German market adoption of legal AI platform for law firms and in-house teams
Domain
Legal Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success management, account management, commercial mindset, CRM fluency, data analysis, market localization, stakeholder management
Preferred skills
Legal industry experience, direct sales experience, HubSpot expertise
Technologies
HubSpot, CRM
Responsibilities
Own full German customer portfolio from onboarding to renewal, drive proactive upsell and account growth, adapt Italian playbook to Germany, build and monitor portfolio dashboards and KPIs, serve as single point of contact for German customers
Seniority
Mid-Senior, hands-on IC
