Account Manager
Core
Post-sale account management for legal AI software, ensuring customer success, renewals, and expansion in the Mexican market.
Role type
Senior Account Manager (Strategic & Volume)
Builds
Clio legal practice management software
Domain
Legal Technology (SaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, churn prevention, executive presentation, cross-functional leadership, contract negotiation, value realization
Preferred skills
Experience in B2B SaaS, legal industry knowledge, data-driven storytelling
Technologies
Clio platform, CRM systems, QBR tools
Responsibilities
Serve as the single point of truth for customer relationships post-sale, manage a diverse portfolio balancing strategic and volume accounts, prevent churn and secure renewals, lead Quarterly Business Reviews with decision makers, drive contract renewals and upsell opportunities, orchestrate cross-functional efforts with Customer Success and Sales teams
Seniority
Senior, hands-on IC