Customer Success Account Manager
Core
Primary customer relationship role managing successful support experiences and driving cloud adoption for retail customers in Australia.
Role type
Senior Customer Success Account Manager (CSAM)
Builds
Proactive support services and cloud success programs for retail clients
Domain
Cloud services / Retail industry
Required skills
Relationship management, strategic business requirement analysis, resource orchestration, program management, account planning, technical escalation
Preferred skills
Retail/Travel/Transport/Telco industry knowledge
Technologies
Microsoft cloud technologies
Responsibilities
Drive customer cloud adoption and success, deliver proactive support services, partner on strategic account plans, accelerate cloud consumption, improve customer experience with technical feedback, orchestrate cross-functional collaboration
Seniority
Senior, hands-on IC
