Customer Success Account Manager - New Zealand
Core
Drive customer cloud adoption and success by managing relationships, orchestrating resources across internal teams, and accelerating time to value for enterprise clients.
Role type
Senior Customer Success Account Manager (Cloud)
Builds
Strategic account plans and cloud consumption growth
Domain
Cloud services / Enterprise IT
Deliverable
client delivery
Required skills
relationship management, resource orchestration, program management, account planning, conflict resolution, technical escalation, cross-functional collaboration
Preferred skills
cloud certification, industry-specific customer experience, technical project delivery knowledge
Technologies
cloud platforms
Responsibilities
Manage a portfolio of customers and contribute to account planning and renewals; Partner with the core account team to shape strategic account plans; Accelerate cloud consumption and supportability; Ensure health and resiliency of the customer's environment; Escalate technical blockers and follow through to resolution or workaround.
Seniority
Senior, hands-on IC
