Renewal Specialist
Core
Manage a portfolio of SaaS customer renewals, ensuring accurate contract execution, commercial negotiations, and forecasting while supporting expansions and legacy product transitions.
Role type
Senior IC Renewal Specialist (SaaS)
Builds
Renewal contracts, commercial offers, and expansion opportunities for enterprise SaaS customers
Domain
SaaS / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SaaS renewal management, commercial negotiation, contract lifecycle management, forecasting, CRM proficiency, cross-functional collaboration
Preferred skills
Revenue recognition principles, Salesforce experience, legacy product transition management
Technologies
Salesforce, Excel, Windows
Responsibilities
Manage assigned renewal portfolio ensuring accurate contract execution and timelines; Negotiate commercial terms and develop renewal offers; Maintain 180-day rolling renewal forecast; Coordinate with Sales, Customer Success, Finance, and Legal teams; Process quotes and orders via CRM; Resolve operational and commercial issues with customers.
Seniority
Mid-level, hands-on IC