Account Manager
Core
Manage and grow relationships with existing mid-market customers to drive revenue growth through account expansion, renewals, and retention.
Role type
Account Manager (SaaS)
Builds
Ideagen platform suite (Plant Assessor, OpCentral, OnePlace, Damstra, Mail Manager)
Domain
Compliance, governance, and health and safety technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, full sales cycle ownership, upselling and cross-selling, pipeline management, consultative selling, deal negotiation, stakeholder engagement
Preferred skills
SaaS environment experience, MEDDPIC methodology, compliance/governance/health and safety tech background
Technologies
Salesforce, HubSpot
Responsibilities
Manage and develop a portfolio of existing mid-market customer accounts; Own the full customer lifecycle including onboarding, renewals, upselling, and contract expansion; Identify and execute opportunities for revenue growth through upsell and cross-sell initiatives; Maintain accurate and up-to-date pipeline data in Salesforce and HubSpot; Apply a consultative approach to understand customer needs and align solutions accordingly; Collaborate with Pre-Sales, Solutions Consultants, and Customer Teams to maximise customer value; Manage deal negotiations and contract execution in line with commercial guidelines; Stay informed on product developments and relevant industry trends
Seniority
Individual Contributor