Technical Support Engineer
Core
Provide technical assistance, troubleshooting, and training to engineering and after-sales staff regarding vehicle diagnostic systems and tools.
Role type
Technical Support Engineer (Automotive)
Builds
Diagnostic scan tool software updates, maintenance schedules, and technical service bulletins for vehicle repair teams.
Domain
Automotive diagnostics and after-sales support
Deliverable
client delivery | dashboards & analysis
Required skills
automotive engineering knowledge, diagnostic scan tool management, technical training delivery, recall reporting, software updates for diagnostic tools, cross-branch coordination
Preferred skills
experience with legacy and current vehicle systems, knowledge of special diagnostic tools
Responsibilities
Troubleshoot technical issues for engineers and technicians via phone, email, and remote tools; Create and monitor technical reports on product concerns; Announce technical service bulletins and recalls to the technical team; Update diagnostic scan tool software; Create and modify scheduled maintenance tables; Provide technical training to new engineers and technicians; Visit other branches and issue visit reports.
Seniority
Junior, hands-on IC