Automotive Level 2 Technical Helpdesk Engineer
Core
Provides advanced technical support to dealer networks, acting as a subject-matter expert for complex diagnostic and repair issues in automotive systems.
Role type
Senior IC automotive technical helpdesk engineer
Builds
Field fixes, technical bulletins, and knowledge base updates for dealer workshops
Domain
Automotive aftersales and advanced technical diagnostics
Deliverable
client delivery
Required skills
Advanced diagnostics using OEM tools (Diagbox, wiTECH), electrical schematic interpretation, root cause analysis, structured troubleshooting, cross-functional collaboration, technical training delivery, KPI monitoring
Preferred skills
Experience in chassis/body, telematics, low-emission vehicles, or powertrains; background in creating technical guidance or training content
Technologies
Diagbox, wiTECH, MS Office/Google Workspace, service portals, case management tools
Responsibilities
Serve as primary point of contact for Level 2 technical escalations; diagnose complex vehicle issues and guide accurate repairs; coordinate with engineering and suppliers to validate root causes; analyze case trends to identify systemic issues; support dealer workshops with troubleshooting steps and parts recommendations; create and deliver technical communications and training; maintain accurate case documentation; monitor KPIs and drive continuous improvement initiatives
Seniority
Senior, hands-on IC