Automotive Technical Specialist
Core
Escalation point for complex vehicle issues, providing remote technical guidance to reduce repair downtime and ensure first-time-right repairs.
Role type
Senior Automotive Diagnostic Specialist (Technical Support)
Builds
Resolution paths for complex electrical/electronic faults and software update troubleshooting for automotive brands.
Domain
Automotive after-sales / Technical Support / Electrical/Electronic Systems
Deliverable
client delivery
Required skills
Automotive diagnostics, complex electrical/electronic fault resolution, OEM diagnostic tools, wiring diagram interpretation, root cause analysis, guided diagnostics, flashing procedures, CAN/LIN/FlexRay networks, triage, case documentation, cross-functional collaboration
Preferred skills
Field-based or multi-site support experience, multi-brand exposure, OEM/importer technical support background
Technologies
OEM diagnostic tools, CAN, LIN, FlexRay
Responsibilities
Serve as first point of contact for repair requests and technical questions; Provide remote guidance using diagnostic best practices and OEM procedures; Communicate directly with technicians to clarify concerns and validate steps; Perform initial triage and document cases thoroughly; Escalate unresolved cases to Level 2 support; Support repairs for OTA updates and basic software troubleshooting; Record case notes and knowledge artifacts; Collaborate with cross-functional teams on recurring issues and trends.
Seniority
Experienced, hands-on IC