Fleet Technical Specialist - Flying Doc (m/w/d)
Core
Field-based technical specialist providing escalation support for complex vehicle diagnostics and repair optimization to dealerships and workshops across Europe.
Role type
Senior Fleet Technical Specialist (Field)
Builds
Reduced vehicle downtime and optimized repair processes for automotive clients
Domain
Automotive / Mobility Services / Technical Support
Deliverable
client delivery
Required skills
Complex electrical/electronic fault diagnosis, OEM diagnostic tool proficiency, Root Cause Analysis, technical documentation interpretation, fleet-level problem analysis, technician coaching
Preferred skills
Field service experience, multi-brand background, OEM/Importer technical support experience
Technologies
wiTECH POD, DiagBOX VCI, CAN, LIN, FlexRay networks
Responsibilities
Conduct on-site and remote diagnostic missions for dealers and workshops; Diagnose and resolve complex technical incidents including advanced electrical/electronic and multiplexing errors; Analyze individual vehicle issues and systemic fleet patterns; Utilize OEM tools for guided diagnostics, software updates, and reprogramming; Create technical reports and case updates; Coach and instruct technicians; Contribute recurring issues to continuous improvement processes
Seniority
Senior, hands-on IC