Diagnose Specialist - Automotive
Core
Escalation point for dealers and repair shops to resolve complex vehicle electrical, electronic, and drivability issues, minimizing downtime and ensuring first-time fix rates.
Role type
Senior Automotive Diagnostic Specialist (Technical Support)
Builds
Production vehicle repairs and fleet-wide technical solutions for automotive OEMs and repair networks.
Domain
Automotive industry, electrical/electronic systems, vehicle diagnostics.
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Complex electrical/electronic fault diagnosis, OEM diagnostic tools (wiTECH, DiagBOX), wiring diagram interpretation, root cause analysis, technical reporting, technician coaching, fleet-wide technical problem solving.
Preferred skills
Field-based or multi-site support experience, multi-brand exposure, OEM/importer technical support background.
Technologies
CAN, LIN, FlexRay networks, vehicle drive-train systems, ADAS, body electronics, OEM diagnostic software.
Responsibilities
Support dealers and repair shops on-site and remotely, diagnose and resolve complex electrical/electronic and drivability faults, identify root causes using wiring diagrams and technical documentation, write clear technical reports and case updates, coach technicians and provide practical guidance, convert recurring issues into continuous improvement initiatives.
Seniority
Senior, hands-on IC